Q: What makes this mattress so affordable?
A: We have re-engineered the supply chain in order to trim the fat that generally comes with any standard mattress purchase. By eliminating wholesale mark ups, retail markups, sales commissions and expensive, gimmicky marketing strategies we are able to provide you with a quality, comfortable luxury mattress at a fraction of the cost of our competitors
Q: Will regular box springs work with this mattress?
A: Yes, absolutely. Box springs or a platform bed. Any hard and flat surface will work fine.
Q: What does the mattress feel like?
A: We have designed a mattress that provides all the support you need to get a great night sleep. The top layer is a 3 inch layer of 4lb, open/cool cell visco elastic memory foam that ensures your body contours to its natural alignment. The bottom layer consists of 7-9 inches of high resilience, orthopedic support foam. The design significantly reduces the transfer of movement between you and your partner. Our mattress is for those looking for a truly unique sleep experience.
Q: How do I choose the correct thickness?
A: The overall thickness is for cosmetic purposes only. Both models have the same comfort level. Some people simply prefer a thicker/taller mattress.
Q: How do you ship a mattress for free?
A: The properties of memory foam allow us to compress, vacuum seal and roll your mattress into a small enough box to be shipped via FedEx. After opening the box and removing your mattress, simply lay the mattress where you would like to use it and remove the plastic that it is covered in. Upon removing the plastic seal, you will instantly start to hear the mattress suck in air, like a sponge does water. Most of the "rebound" will happen in the first 30 minutes or so, and it will be ready to sleep on, but allow a full 24-48 hours for it to fully come back to its original size.
Q: Why does the mattress have an unfamiliar scent?
A: You might also notice the mattress has an unfamiliar scent upon opening. No need to stress, this is just the smell of freshly pressed foam- it will be gone by tomorrow.
Q: Is there a "break in" period?
A: When you first open your mattress from the compressed & sealed packaging, it may take up to 12 to 24 hours for it to fully expand, breath and adjust to your room’s temperature. You can sleep on it almost immediately. Remember, a new mattress is a big change for your body, so it may take a few days to get used to it.
Q: Does the mattress ever need flipped?
A: No. It should never be flipped. The top layer of memory foam is the sleeping surface. It is, however, a good idea to rotate the mattress head to toe every 6 months or so.
Q: How do I make a purchase?
A: Go to “Our Mattress” in the Main Menu. Choose your size, then click “Add to Cart”. You will be taken through the ordering process.
Q: Will I pay sales tax?
A: Only if you live in the State of Missouri.
Q: Will my credit card information be secure?
A: Yes! Any information entered during checkout will be encrypted by our secure server via SSL. You can also pay with PayPal if you have a PayPal account.
Q: Are there any shipping charges?
A: Shipping & handling is FREE for all 48 continental states!
Q: How big is the box it is shipped in?
A: The mattress is compressed and packed in a box approximately 3′ high by 20″ x 20″ at the base.
Q: Do you ship to Alaska or Hawaii?
A: No. Not at this time.
Q: Do you ship to APOs, FPOs or P.O. Boxes?
A: Sorry, we cannot ship to a APOs, FPOs or P.O. boxes.
Q: How will I know when my order has been shipped?
A: You’ll receive a FedEx tracking number via email once your order has shipped.
Q: How is the mattress delivered?
A: The mattress is compressed and sealed into a box small enough to be delivered by FedEx. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t worry! The process we use allows us to safely compress the bed for shipping. When you unpack your mattress, it will decompress to its normal size. HINT: Make sure you open it in the room where you’ll use it.