Lasting Impressions Foam 10 Year Warranty
Thank you for choosing us. We appreciate your purchase and are committed to providing you with the highest quality products and services.
When you purchase our mattress, you automatically receive a ten year Manufacturer’s Warranty. The Manufacturer undertakes to repair or, at its option, replace without cost to you a mattress which is found to be defective within ten years from the date of purchase.
The Warranty applies to original purchasers only and you must have proof of your original purchase in order to make a claim. Only defects arising in the course of normal domestic use are covered.
The Warranty does not apply where you have damaged the goods by using them in a way that was unreasonable, for example if you have damaged or misused the mattress either by accident or intentionally or damages arising because you have neglected to use a protective cover or adhere to instructions for the proper care and cleaning of your mattress.
Excluded damage includes but is not limited to stains, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears, damage from an unstable, damaged or substandard base, or contamination from bodily fluids.
Proof of Purchase
In order to make use of your sleep trial offer or your warranty you must have proof of your original purchase. Please retain your original receipt as proof of purchase in order for your warranty and consumer guarantees to be valid. These documents must be presented in the event of making a claim under the terms of this warranty.
Making a Claim
If you have concerns relating to your purchase, or if you wish to make a refund/repair/replacement claim, please contact us immediately by phone or email, or live chat.
If you have a problem during the warranty period, you can send the mattress back to be replaced or repaired for free. We have a very fast turnaround time on warranty issues in most cases once we receive you mattress back the replacement mattress will be shipped within two business days. We cover shipping costs both ways.
To be entitled to make a claim under Warranty you must notify us of any defect within 30 days after the defect has appeared, and you must provide your full name and address, the specific details of the defect and also provide us your original proof of purchase receipt.